1. Provide clear instructions regarding the structure of the interview and expectations for the patient. 2. Use a balance of open-ende...
1. Provide clear instructions regarding the structure of the interview and expectations for the patient.
2. Use a balance of open-ended and closed-ended questions.
3. Use vocabulary geared to the patient.
4. Use nonbiased questions.
5. Give the patient time to respond.
6. Interrupt or redirect as necessary but do not interrupt when the patient is on track.
7. Listen to the patient; do not cut off the patient.
8. Discuss one topic at a time.
9. Move from general to specific topics.
10. Pursue unclear answers to questions until they are clarified.
11. Ask simple questions.
12. Identify and recognize patient feelings. Verbally acknowledge inappropriate or hostile feelings.
13. Give feedback to the patient. Ask, “Is this what you mean?”
14. Obtain feedback from the patient.
15. Attend to patient cues (posture, tone of voice, affect).
16. Invite the patient to ask questions and answer them
17. Use transitional statements and summarization.
18. Close the interview.