Barriers to verbal communication Physical Barriers Communication via or through physical barriers is extremely difficult...
Barriers to verbal communication
Physical Barriers
Communication via or through physical barriers is extremely difficult. Physical barriers are commonly found in community pharmacies include large counters and display areas behind which many pharmacists work, window guards and protective glass, drive-through windows that isolate the pharmaceutical patient, and the area work that emphasizes high pharmacy pharmacist position of authority and puts the patient in a lower position
Hospital and other institutional pharmacists have fewer physical barriers to contend with, but have the added problem of communication with patients who are in bed. Patients in bed are easily intimidated by people standing above them; Interviews can be strained or limited according to the level of patient discomfort. One way to minimize patient discomfort is to make sure that all conversations take place face to face at or below the patient’s eye level.
The lack of privacy is a common problem in most health care facilities. Few community pharmacies have private counseling areas. Most hospitalized patients have at least one roommate; three or more patients may share some wards. Lack of privacy makes the voicing of personal concerns and exchange of accurate and complete difficult for many patients. Given a choice, patients may withhold potentially embarrassing personal information or avoiding "stupid" potentially embarrassing questions or think that the conversation can be heard. Provide as much privacy as possible. Ideally, chatting with patients and discuss specific patient information with other health professionals in counseling or consulting private rooms. If physically separate space is not available, converse in a space that is as private as possible. In community pharmacies, chatting with patients in a corner of the pharmacy outside the cash register, drop-off windows and windows collection. In hospitals and other institutions, create a sense of privacy by closing the bedroom door and pulling the curtain around the bed. Institutionalized ambulatory patients may be able to walk to nearby rooms, conference rooms, private consultation rooms vacant or expected.
personal or avoid potentially embarrassing "stupid" questions or think that the conversation can be heard. Provide as much privacy as possible. Ideally, chatting with patients and discuss the specific patient information with other health professionals in advising or consulting private rooms. If physically separate space is not available, converse in a space that is as private as possible. In community pharmacies, chatting with patients in a corner of the pharmacy outside the cash register, drop-off windows and windows collection. In hospitals and other institutions, creating an intimate sense dea closing the bedroom door and pulling the curtain around the bed. Outpatient institutionalized may be able to walk to nearby rooms, conference rooms, private rooms vacant or expected query.
When answering phone calls, identify and ask for the identity of the caller. Make every effort to meet the call immediately; avoid putting the other person on hold. If you are too busy to talk to the caller at the time, explain the situation to the caller immediately and arrange to call back at a time convenient to both parties rather than place the person waiting time. Most phone calls are directly related to patient care and must be treated as soon as possible. Phone calls interruptive should be treated as unhurried and professional as possible.
The times pharmacists receive phone calls from angry and upset patients, relatives of patients, nurses, doctors and other health professionals. The best way to deal with these calls is to stay calm, listen to what the person has to say, clarify the issue, and then handle the problem as professionally as possible. Nothing is achieved if one or both parties let their emotions govern the interaction.
Lack of Privacy
The lack of privacy is a common communication barrier. Although the lack of privacy is often identified as a barrier to effective communication with patients, but also an important communicating with other health professionals barrier. Violation of privacy is possible provided that patient information is discussed in public areas. No arguing or discussing information or health care patients specific or nonspecific in public areas such as lobbies, corridors, elevators, cafeterias, libraries, and parking issues. Do not discuss patient-specific information with family or friends, without patient authorization.The lack of privacy is a common problem in most health care facilities. Few community pharmacies have private counseling areas. Most hospitalized patients have at least one roommate; three or more patients may share some wards. Lack of privacy makes the voicing of personal concerns and exchange of accurate and complete difficult for many patients. Given a choice, patients may withhold potentially embarrassing personal information or avoiding "stupid" potentially embarrassing questions or think that the conversation can be heard. Provide as much privacy as possible. Ideally, chatting with patients and discuss specific patient information with other health professionals in counseling or consulting private rooms. If physically separate space is not available, converse in a space that is as private as possible. In community pharmacies, chatting with patients in a corner of the pharmacy outside the cash register, drop-off windows and windows collection. In hospitals and other institutions, create a sense of privacy by closing the bedroom door and pulling the curtain around the bed. Institutionalized ambulatory patients may be able to walk to nearby rooms, conference rooms, private consultation rooms vacant or expected.
personal or avoid potentially embarrassing "stupid" questions or think that the conversation can be heard. Provide as much privacy as possible. Ideally, chatting with patients and discuss the specific patient information with other health professionals in advising or consulting private rooms. If physically separate space is not available, converse in a space that is as private as possible. In community pharmacies, chatting with patients in a corner of the pharmacy outside the cash register, drop-off windows and windows collection. In hospitals and other institutions, creating an intimate sense dea closing the bedroom door and pulling the curtain around the bed. Outpatient institutionalized may be able to walk to nearby rooms, conference rooms, private rooms vacant or expected query.
The Telephone
The phone is an important communication tool used for communication with patients, relatives of patients, doctors, nurses, other pharmacists and other health professionals. Speak clearly, listen carefully, be organized, and state facts clearly and calmly. Those who initiated the telephone conversation to be identified by name and state the purpose of the call. For example, when calling a doctor's office, say. "Hello This is Joan Arnold I'm the pharmacist working with Mrs. Johnson I have a question about drug regimen for diabetics Mrs. Johnson Can I talk to him... Dr. Rivers? "Be prepared to repeat the request several times before being connected to the right person. Stay patient and tolerant and expect to spend some time waiting on hold.When answering phone calls, identify and ask for the identity of the caller. Make every effort to meet the call immediately; avoid putting the other person on hold. If you are too busy to talk to the caller at the time, explain the situation to the caller immediately and arrange to call back at a time convenient to both parties rather than place the person waiting time. Most phone calls are directly related to patient care and must be treated as soon as possible. Phone calls interruptive should be treated as unhurried and professional as possible.
The times pharmacists receive phone calls from angry and upset patients, relatives of patients, nurses, doctors and other health professionals. The best way to deal with these calls is to stay calm, listen to what the person has to say, clarify the issue, and then handle the problem as professionally as possible. Nothing is achieved if one or both parties let their emotions govern the interaction.
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