Communication Skills for the Pharmacist

  Communication Skills The ability to convey information to another effectively and efficiently. It can be verbal, non verb...

 

Communication Skills

The ability to convey information to another effectively and efficiently. It can be verbal, non verbal and written communication skills help facilitate the sharing of information between people is called Communication skills.

Communication Skills for the pharmacist

The ability to communicate clearly and effectively with patients and their families, doctors, nurses, pharmacists and others working in the field of health care is an important skill.Some pharmacists are specialized and convenient communication with all types of people. Other pharmacists have difficulty communicating with employees in the field of healthcare at sites of perceived or actual authority (eg medical) or patients from different social, economic or cultural backgrounds. Fortunately, you can learn communication skills. An incentive to improve communication skills is that pharmacists have excellent communication skills is likely to be a very satisfying and successful career. Another incentive is that the inability to communicate effectively could harm patients. The lack of communication between pharmacists and patients can lead to erroneous patient's medication history and therapeutic decisions inappropriate. You can contribute to patient confusion and lack of interest and lack of adherence. In addition to the frustration of patients with the health system. The lack of communication between pharmacists and physicians, pharmacists, nurses, pharmacists and pharmacists may harm patients if they are not suitable for the exchange of important information and timely manner.

VERBAL COMMUNICATION SKILLS

Essential verbal communication skills include the 

• ability to listen, 
• understand, and respond to what people say (active listening) and 
• the ability to interpret nonverbal communication and respond in a way that encourages continued interaction (evaluation).

ACTIVE LISTENING

Definition: Active listening is a communication technique used in consulting , training and conflict resolution , which requires the auditor to trace what they hear the speaker , by re- declaring or paraphrasing they heard in their own words , to confirm what they have heard and also to confirm the agreement of both parties

Focus on the patient or a family member or health care professional members. Make this person feel like the center of attention. Expression of the open position, relaxed and calm. Set aside all distractions personal and professional and really focus on the person. Prevent or minimize the interruption (eg, pagers and mobile phones, and consultations). Focus on the person and how he or she relates to (Figure 2-1). Tone and adjust the volume and the number and location of breaks can indicate how a person feels and can provide clues as to the reliability of the information provided to patients. People who respond with a low level of energy and affect the dish can be depression. People who meet the temporary hesitant questions provide reliable information. Breaks may indicate that a person needs time to call information or to find the right words or the person to censor or preparation lying response.

OBSERVATION AND ASSESSMENT

Effective two-way communication in the monitoring and continuous evaluation requires How can the other person is communicating. Body language and gestures provide important evidence for the pharmacist and the patient and health care. 

Sitting or standing at eye level and maintain eye contact, and use of body and focused to express their interest and attention posture. Sitting or standing at eye level or below it, call your body does not imply a threat to facilitate open communication. Stay physically close enough to the patient or family member, or professional to communicate clear and understandable health care, but does not interfere in the personal space of the other person. The invasion of personal space pays discomfort and can be physically threatened. In both cases, communication bias. Be aware of nonverbal messages. Some gestures and attitudes and provide clues about the feelings of the other person, even though the evidence is not always change tactics may be invoked to restore relations person if your body language refers to close the connection.